Back to policies

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in our application.

Account owners can follow these instructions to cancel:

• Log in to your Sharefolio account at https://sharefol.io/app/login
• Navigate to the Account Settings page via the gear in the lower-left corner of the app
• On the subscription panel, press the Manage button
• Hit Cancel Plan on the Stripe Customer Portal

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us, and we’ll reach out to any current account owners at the email addresses we have on file.

What happens when you cancel an account?

Once you’ve cancelled your account, you will be able to access your account and content until the end of your billing period. Then the account will be automatically inaccessible. 

We’ll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. Content can’t be recovered once it has been permanently deleted.

We won’t bill you again once you cancel. 

Sharefolio-initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

• For frozen accounts: 180 days after being frozen due to billing failures
• For free accounts: after 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are violating the restricted use agreement.